See our Customer Workflows for video walk-throughs on common tasks.


Once you have completed all of your product check-in for each of your distributors, and are ready to begin selling comics for the week, you have the Customer Orders screen.

From the Customer Orders screen, you will find a Show (1) dropdown which allows you to change the number of orders showing per screen, Status (2) which shows various statuses of Manage Comics orders, Shipping Type (3), and Search (4).

You can sort the orders by name, Subscriber ID, or last updated, and you can search for a specific user (4).

Order Statuses:

In Customer Orders we have different statuses in the dropdown.

  • Pulled
  • Billed
  • Shopify Order Created
  • Paid
  • Fulfilled
  • Errored

Pulled - Orders that have been pulled for a customer.

Billed - Orders that have been billed and have been created as a Shopify draft order.

Paid - Orders that has been paid through Shopify.

Fulfilled - Orders that have been paid and completed.

Errored - Orders that had something go wrong during the pulled or billing process.

Errored orders can be returned to a pulled status where they can be edited and re-billed.

Shipping Types:

Your customers have different shipping types based on how they want to get their comics.

  • Local Pickup
  • Monthly Shipping
  • Bi-Weekly Shipping
  • Weekly Shipping

Local Pickup - By Default all customers have local pickup enabled, this means they will pick up their books in-store.

Monthly Shipping - Customers who choose to have their orders shipped once per month

Bi-Weekly Shipping - Customers who choose to have their orders shipped every 2 weeks

Weekly Shipping - Customers who choose to have their orders shipped weekly

Action Buttons

At the bottom of every page, you have options to do things to a number of orders at once.

WARNING: THIS IS DANGEROUS, YOU ARE AFFECTING MULTIPLE ORDERS AND IT CANNOT BE UNDONE.

Invoice selected orders (6) - creates an invoice in Shopify and emails the customer about the invoice (from Shopify, using Shopify's email system)

Fulfill & Restock (7) - Marks the item as picked up by the customer, and releases the QTY from held (subscription) to available (within the product)

Cancel selected orders (8) - Removes the items from the customer account, leaving the QTY in the "held" (subscription) state.  These items will be found in Reporting > Held Back Products (see Help for Held Back Products).

Editing an Order

Clicking on the total for the order will bring up the individual order.

From here you can choose to select individual items (1), to delete individual items (2) - which works the same as "Cancel Selected Orders" above.

At the bottom of the modal window you can close (3) the window or click on the X in the upper right hand corner of the window.

The same action buttons as on the customer orders statuses are available, except on an individual basis.

Remove Items (4) - works the same way that Cancel selected orders on the orders screen works, - Removes the items from the customer account, leaving the QTY in the "held" (subscription) state.  Use this when someone removes something from their held items without picking it up.

Fulfill & Restock - works the identical to the same button on the orders screen. Marks the item as picked up by the customer, and releases the QTY from held (subscription) to available (within the product)

Invoice Selected - creates an invoice in Shopify for the selected (checkmarked) items and emails the customer about the invoice (from Shopify, using Shopify's email system)