No more accidental disables: The disable option is now a button that opens a confirmation modal instead of just a checkbox.
Reasons required: You’ll need to choose a reason from a dropdown before disabling a subscriber.
Optional notes: You can add extra context if needed (just like on the regular customer notes).
Clear status updates: The customer’s status now shows the reason right in their profile header.
Shopify sync: Tags and notes are automatically updated in Shopify so everything stays consistent.
🛠 How to Disable a Subscriber
Click “Disable Subscriber”
Opens a confirmation modal (no more one-click mistakes!).
Choose a reason (required)
Options include:
Customer Cancelled Account (Good Standing)
Customer Paused Account (Good Standing)
Difficult Customer
Ghosted / Did Not Pick Up Order
Add notes (optional)
Helpful for adding extra context (e.g., “Customer moved away and asked to pause”).
Confirm
Click Disable Account to save.
Or click Close to back out without making changes.
✅ What Happens Next
In Manage Comics
The customer is marked as Deactivated.
Their profile title updates to include the disable reason.
Example: Bruce Wayne | Customer ID: 12345 – Disabled: Customer Cancelled Account (Good Standing)
Notes are updated with both the dropdown reason and any additional notes you added.
In Shopify
Customer is tagged with: Manage Comics – Inactive
Active tag is removed: Manage Comics – Active
Notes are updated with the same reason and any extra notes.
🔓 Re-Enabling a Subscriber
If you need to bring someone back, you’ll see a big Enable Subscriber button (green, so you can’t miss it). Clicking it will restore their active status and sync them back with Shopify.
💡 Tips & Best Practices
Always choose the reason that best fits the situation—this helps keep your customer records clean.
Use notes for details that might matter later (e.g., “Paused during summer break, resuming in September”).
“Good Standing” reasons help you track positive exits (like a customer pausing) versus issues (like ghosting).