If you run into a problem or something doesn’t look right, we’re here to help! The easiest way to get support is to email us at help@managecomics.com, or go to the Manage Comics Contact form. Our team will get back to you as quickly as possible.

To make sure you get the fastest and most accurate help, it really helps if you include some extra details in your message. The more we know up front, the quicker we can track down the issue and get you back on track.

Tips for Better Results

1: Let us know who you are, and what store you represent, and which version of Manage Comics you are using.

Manage Comics Ordo is what we call the Shopify version because we are not allowed to refer to it as Manage Comics for Shopify.

We have a lot of shops, and the shops have a lot of employees, we don't always know who is who at a glance.

2: Include breadcrumb information

Tell us exactly where you were in Manage Comics Ordo when the problem happened. For example:

  • The main menu item (e.g., Customers, Products, Orders).
  • The submenu item you clicked into (e.g., Check In, Draft Orders).
  • Even better: copy and paste the full URL of the page you were on.

This helps us jump straight to the right part of the system instead of guessing where the issue might be.

3: Attach any files you uploaded

If the issue happened while importing data, please include the file you uploaded. Sometimes quirks in the data—like stray characters or formatting issues—can cause problems, and seeing the exact file helps us spot them right away.

4: Describe what you expected

It’s useful to know what you thought would happen versus what actually happened. This gives us more context and makes it easier to understand whether the system is misbehaving or if something just needs to be set up differently.

5: Other helpful details

  • Any error messages you saw (a quick screenshot works great).
  • When the issue happened (date and approximate time).
  • Whether the issue happens every time or just once in a while.

Why this matters

When you give us details like breadcrumbs, files, and expectations, we can often solve your issue in a single reply. Without them, we usually have to follow up with more questions, which slows things down.